Ubereats takes our food we paid for

I ordered food on 30 September. Because I knew I would be unavailable, I gave simple instructions for the driver to leave my food with the security at my workplace. Instead, the driver uploaded a photo of the food on top of his scooter and marked it as “delivered.” The food was never left with security and I never received it. I contacted Uber Eats support multiple times, but the contact centre agents kept repeating that “the driver followed procedure” without addressing the photo evidence or my clear instructions. This is unacceptable. I have already requested CCTV footage from my workplace to prove that no delivery was made. I am asking Uber Eats to: Refund me in full for the undelivered order; and Compensate me for the inconvenience of losing my lunch break. If this is not resolved promptly, I will escalate the matter to the Consumer Goods and Services Ombud under the Consumer Protection Act. Uber Eats needs to take responsibility for drivers who do not deliver food to customers as instructed.