UberEats ‘support’ Refuses To Support

Yesterday, Monday 4 May, UberEats basically threatened to deactivate my account because of my not wanting to stop talking back, fighting against bad service. What happened was...I ordered a McDonald’s Chicken Foldover Spicy. The food arrives and one of the patties is expired. I mean, it tasted really bad (sour and off) so naturally, I report this as I rate my service but UberEats responds saying they cannot help me since and I quote: “Sadly, based on the nature of your account we will be unable to provide any adjustments. We do have to take into consideration the number of refunds for anyone's account”.

I responded a number of times and kept hitting the same brick wall even though a number of different people from UberEats responded to me. My argument is: WAS IT MY FAULT THAT IN THE PAST MY ORDER HAD MISSING ITEMS AND SO I WAA REFUNDED WHEN GIVEN COKE INSTEAD LF THE WATER I HAD ASKED FOR SINCE I DON’T DRINK COKE. So, since I’m the past I reported things that were not my fault, I’m basically penalized and not attended to when I have been given rotten food after I paid for it. I feel SO ****** because I paid for this food I couldn’t eat and I tried getting help from UberEats the whole day but they had that lame excuse of why they couldn’t help. Now I understand that McDonald’s were suppose to have fresh food BUT the brick wall I hit was from UberEats who didn’t want to help me cause in the past I had other complaints. What’s the point of rating if when things are wrong and they ‘fix’ things, they are counting the amount of times they help so that when you reach a certain number, they don’t care and stop acting?

And then, before I go to sleep I get a receipt from the same UberEats about an order I didn’t make which is dates 15 June 2019 with my account details. I ask about that too cause clearly something is happening in my account from their side and they respond with: “Regarding your concern about the receipt you just received, we've checked your account and found that this receipt is related to an order that was ordered on 15th June 2019 at 09:16pm SAST, and this order was unfulfilled and you haven't been charged for it.” The point was, WHY am I getting this late receipt of an order I didn’t make...on the day I am trying to get assistance from you? Sometime during the conversation they said: “Please note that Uber monitors user activity and reserves the right to deactivate accounts found in breach our Terms of Service, which includes unauthorized use of payment cards, abuse of appea*****ts/promotions or creating multiple accounts.” So, I’m supposed to just shut up and forget about the money I lost since I didn’t get to eat the food I bought because it is ROTTEN? And with this receipt coming out of the blue which WAS NOT my order, don’t they think that there might be a problem on their side (maybe another account linked to my account that we both don’t know off? BUT...they couldn’t be bothered could they?)

UberEats REALLY let me down.