UberEats support is atrocious

I ordered food. The delivery person was on his way. I texted him the details of the unit nr and even called him to guide him further. He arrived at the Complex, rang the unit and then told the Security guard that he was called back to the shop hence needed to leave urgently. He left, with the food. I called the shop. They claimed that they hadn't called him back. They tried to call his cellphone. No answer.

Uber's response is that the delivery person couldn't find my address hence he turned back. And they say that I wasn't charged for it so everything is fine.

But he never went back to the store! And I didn't receive my delivery!

I tried emailing a response again to UberEats and the email response is that they can't receive my email because the call is CLOSED!!!! What about the ****** food and the inconvenience and the stress??

I had to reorder directly from the Supplier. They delivered directly to me. It worked out cheaper and minus the stress from UberEat.