UberEats stole my money and food!

This is the second time I’ve placed an order with UberEats and my order has arrived missing items.

My first order arrived without the cheeseburger to the meal less than a month ago.

Last night we placed an order and added chicken nuggets R44 and it arrived without the nuggets.

The driver advised yet again it should be reported to Ubereats and not the store, he was not responsible as he just collects.

Ubereats responded as follows;

Hi Lindsay,

While we understand that this wasn't the experience you were hoping for, we are unable to provide a refund for this order.

Upon looking into your account, we can see there has been a high frequency of refund requests for recent orders. We find this type of pattern highly atypical of any one account, in particular in the short period of time that you have contacted us in between orders. It seems as though the pattern and frequency of queries is not reflective of the service we provide.

We know this isn't the answer you were expecting but hope you can understand the reasons for our decision.