UberEats stole my money

I placed an order with UberEats and the payment for this order (R165.00) was debited from my bank account with the reference "Uber Eats New". However, no order was logged as complete on the app (the items remained in my cart) and no food was delivered. This happened on 19 September 2025 and I have been trying tirelessly to get my money back. I have logged a complaint on the app and the chatbot said that the money will be refunded within 3 working days. It has been almost a month now and I am not even able to see my complaint on the app anymore and I am unable to log another complaint for my money.

UberEats ****** me and their complaints interface is difficult to navigate and inaccessible. I have attempted to find a customer service number to speak to an actual human to explain the situation and get my money back but there are no customer service numbers listed for UberEats.

This is my first time attempting to use UberEats and it will definitely be the last. I will stick to the tried and trusted Mr Delivery.