UberEats stole my money

I placed an order to Mcdonalds via UberEats, after my order was received Mcdonalds informed the driver that they did not have the product I ordered. The driver then advised me to cancel the order because they were unable to cancel it on their end. Mind you this is after the order was jumping from driver to driver for more than 30 mins. At this point the last driver that accepted the delivery advised to cancel it from my end since they were unable to. Now UberEats fails to refund my money telling me I needed to cancel the order before the restaurant accepted it. I didn’t cancel my order because I wanted to, I didn’t have a choice and now all I am getting are automated responses. Is there no one looking at order informations? Pathetic!