UBEREATS *****S MONEY FROM BANK ACCOUNT

We used Uber on Saturday and paid using our SAA voyager miles. On Tuesday evening R311 was deducted from my husband's account for an UberEats transaction. We have never used UberEats before. The following morning my husband phoned his bank's ***** department. They cancelled his bank card while investigating.

Please can you help me understand how the hell you can deduct from someone's account when you have no authorisation? This is ***** and just absolutely disgusting.

We hardly ever use the Uber app (I want to understand too if they are even linked to UberEats). You are robbing clients blindly and think you can get away with it. It is no wonder our country is in a state of shambles.

It may not be a lot of money, but it is R311 that does not belong to you. My husband has been seriously inconvenienced by having to leave work to get to a branch to get a new bank card, and has to somehow hope he gets refunded.

You should be ashamed! You clearly have way much to learn about customer service. Except *****ing from people, your service is really lacking from what I have read. Take more time to beef up your service delivery rather than find ways to de***** innocent people. This is unacceptable and should be STOPPED!