ubereats South Africa not delivering my 2 orders. can you please investigate my account, refund and Close my account.

I made an order on UberEats on Tuesday to buy pizza at panarotis pomona, after they debited my account the driver contacted me and said they have loadshedding and I should cancel my order, I canceled my order but no fund.

Today, I made an order around 17:15 at Pizza Perfect and later around 18:00 I received a notification asking me to rate my order, Firstly I did not receive any order but most importantly since well all my orders are drop at the door am confused how did the driver deliver without even entering our complex because I was waiting at the stairs...

@Ubereats can I just get someone who can contact me and review my profile, once you have confirmed that I made two orders and none of them I have received then you can refund me and deactive my account as I believe that your service is no longer great now.

By the way, the order I made today was collect by some guy called Kabelo at pizza perfect *****o Park around 17:15-18:00