UberEats South Africa Complaint

I ordered food on the 30th March 2026 at 7:35 , soon after ordering I realised that the entered address is wrong and I tried to correct it but I couldn’t. Called the driver but he too couldn’t assist. I then decided to cancel it from my side and reorder the with the correct address with hopes that il be able to get a refund as the first order was cancelled. Only for Uber eats to tell me that I won’t get refunded because the store had already started with my order, how can I pay for an order I didn’t receive? Full price? If they had said that there will be a penalty charge, I would understand but taking money for food that a customer didn’t receive is daylight *******