UberEats & ShahJhan Indian Restaurant - No refund or replacement food for sending back poorly packaged food

We order food from a restaurant called ShahJhan Indian Restaurant. When we received to food the sauce was all over the place :-( . We then sent the Uber driver back with the food as the packaging was not suitable. We reported it to UberEats who never responded to our query. We did not get food nor did we get our Refund. We basically paid for nothing. When we finally got feedback from UberEats they said they cannot give us a refund and we must rate the restaurant so that they can better their service. This is just not acceptable as we paid for something we did not get.