Ubereats Service Sucks

I ordered a Devonairs pizza and dessert worth R311 via Ubereats. The driver named Benjamin came to my work place to deliver after I waited more than an hour for my food. The receptionist phoned me to let me know the driver was waiting for me. I went out to meet the driver. When I got outside the driver asked me why did I take so long he waited for me for 2 hours to come out I told him I didn't know he was outside the app showed he was 1 min away. He gave me an attitude and left without giving my food. When I phoned Ubereats to complain I was told I will have to wait 3 to 5 days for a refund. I'm so ****ed off and unhappy with the service I got today. I feel violated and abused. They're doing no one favors and it's not hand outside or charity they're rendering a service.