UberEats Service is shocking and unhelpful

I'm incredibly disappointed by the after sale service at Uber Eats. I've ordered from them multiple times and have never been charged for an authorisation hold.

They double debited me and claimed it was this authorisation hold. I've emailed them multiple times only to get an automated response and they cannot be reached telephonically.

My bank cannot assist me without confirmation from UberEats in writing that it is in fact an authorisation hold.

Tomorrow will be a week and my money has not been reimbursed.

This is unacceptable!