UberEats ****s

I am in utter dissatisfaction with UberEats Support and even moreso the driver who is clearly a reported ****mer on Truecaller. Yesterday I ordered from UberEats and waited for my order. Pin was requested even before the food was taken out. When taken out the package was damaged and food obviously inedible. Driver 'Abel' said no he will take it back to the store so I didn't even touch the order. Lucky I didn't take my phone with to get the order as I read now on Truecaller this guy not only robs people of their food but also their phones. However unlucky that I didn't take a picture because now I'm refused a refund. Anyway I called the store but they couldn't help. I tried logging this with UberEats support after reordering from another store as I was already annoyed. Support wanted a pic which I didn't have. Then they refused a refund because I gave the pin so it shows as successfully delivered but in essence he was here yes but I didn't even touch the order. So off he screams with my order and in essence my money. Only when trying to call Uber and having me patched through to a phone that's off for this driver did I find this driver who goes by various names each time is a ****mer and it's nowhere near a first offense rather I was lucky to not be ****** of more than just the food. Are drivers not at least vetted in some way for customers safety? UberEats not only refuses us refunds but are also putting us in danger? Amount spent maybe small but it's money I worked hard for. Reevaluate and refund me! And investigate the drivers that have repeat offenses causing you these claims!!!! Protect your business and it's customers!