UberEats Runaround - protecting drivers but not the public!

Be warned. *****ulent charges were made on a card belonging to my elderly mother - someone who doesn't even have an UberEats account. Over a month of trying to get UberEats to assist and this is what they come back with!

"These charges are not linked to your account, but a different Uber account.

While we are not able to reveal any sensitive information about this account to an individual who is not the account holder, we can confirm that these requests were taken by [Ruth], in [Johannesburg].

We strongly advise you to reach out to your friends and family members, as we feel this may help to shed some light on the source. As a suggestion, you may wish to ask them to log in to the Uber app, review their order and trip history, and cross-reference their history with the charges that you see on your bank statement. We feel this will help clarify the charges, as this could be just a simple case of miscommunication with somebody whom your card details were shared with.