UBEREATS ROTTEN SERVICE

On Saturday 2 February 2021 I placed an order with Ubereats as I have done a million times before. My payment method is an EFT. My account was debited 3 times for the same transaction. On Sunday I contacted Ubereats as I notied the error was not collected and were adivised as follow:

"The charge on your account is an authorisation hold.

An authorisation hold is a pending charge placed on your account while we confirm your payment method, but it never leaves your bank account.

This hold usually releases within 3-5 business days but time frames may vary depending on your bank’s policy. If you need further information on this process, or if there is a delay in these funds being released, we would recommend reaching out to your bank directly."

WHAT IS THAT. WHAT RIGHT DO THEY HAVE HOLDING MY MONEY