UBEREATS RIPPED US OFF

Me and my husband decided to order 24 hotwings from chicken LICKEN WILGEHEUWEL for the price R230 on the 14th July 2024 time 16:49. A confirmation was received from ubereats that our order will be delivered by a driver by the name XOLANI ABEDNICO. A payment of R230 was paid and now we had to wait for our food to be delivered. My husband kept tracing or tracking how far the driver was via the ubereats App. As he kept tracking he notices that driver is driving to a different area from ours. He tried to reach the driver to find out what's happening but he couldn't reach the driver. He kept trying to reach the driver multiple times with fail. Until we received a confirmation from the app that our delivery was received or complete. At that time, we were shocked because we didn't receive our food from driver XOLANI ABEDNICO. The driver didn't even make an effort to contact us to check if he is at the right place to deliver. So clearly this must be some sort of ****. If we don't get our refund we are definitely taking extreme measures to make sure that the rest of SA knows about this. We called chicken LICKEN to check if our delivery was returned to them, we were told it wasn't returned and it seems they didn't even know the driver. We then were referred to the Ubereats customer service to lay a complaint. We contact Ubereats, we speak to the first consultant that keeps telling us the same story over and over again which made it seem like we were speaking to a machine. We then demanded to speak to the manager at customer service, still the manager was not able to help us. He just kept saying that we will receive an sms confirming there was a problem with our order then we would get assisted. Today's the 15th July 2024 15:20 pm and still we have not received any communication from ubereats regarding our issue. We are expecting our refund and a compensation for the poorest service received and a delay in this being resolved. We have never felt so disappointed by ubereats. We trusted them to provide the best service but we unfortunately that was not the case. The first time we ordered food via ubereats, the food was delivered after hours of waiting with hunger but we let it slide. This time we cannot let such a thing slide. Our money is gone. In the economy we are living in now, we cannot let companies such as ubereats rip us off the little that we are working for.

NOTE: they don't have an email address on their app or even when we check online. We urgently need to be contacted back for this.

We look forward to receiving a response to this

Thabiso & Conny *** ***