UberEats rip-off

What a rip-off from Uber Eats. I got charged close to a thousand rand for goods that never arrived.

I ordered food from OceanBasket Sunninghill, which never arrived, and the driver still had the decency to change the delivery / order status on their App to food delivered. After realising this, when you try to contact them, you cannot reach anyone telephonically but are forced to go to an online system to log your issue.

I’m very disappointed with how they are treating their customers. I was also unable to get any assistance from Ocean Basket, after calling them they tell you the order has been processes from their side and don't have the contact details of the driver.

I’m glad there are alternatives to switch over to. I no longer have respect for and hold this company high anymore. This company lacks good customer service, and sad to witness this is how they ****** money from their customers with no service delivery.

Their processes are flawed, with reactive substandard systems that lack quick issue investigations and resolution. They disregard timely on-the-spot support, and there are gaps in their systems with how how they interact with the their customers and service food Merchants/restaurants. With so much ease of access to our bank accounts, the customer always loses with their model.

I hope Uber/Uber Eats will make their utmost effort to close these gaps to keep their customers happy.

I wish them the best with their growth endeavours in South Africa, but it's time we try their competitors, which is genuinely needed to avoid such bullying tactics from monopolies; with their current models, the customer comes last!

Disappointed customer