UberEats Ridiculous cancellation fee

I placed an order to Chicken Licken Riversands on Saturday after 2PM and realised immediately that my address was incorrect. When I say immediately I mean in a matter of seconds.

On the app where you can log a complain I was not able to change the address, I was told that the order was not eligible for address change. Therefore I wanted to cancel. The cancel option I pressed by mistake, I didn't see that I was accepting the ridiculous cancellation fee. I was charged R419 for an order cancellation. The order itself was R430.

I tried to communicate that it was a mistake to accept that cancellation fee but Uber Eats chatbots was not having it as it was already done with the transaction and no one got back to me to fix that. I was even willing to walk to the restaurant and collect the order, I tried to call the restaurant itself, they confirmed that they see the order as cancelled and Uber eats will pay them, so now it's an issue between me and Uber eats, they are the one who should pay the refund because honestly there's no way a cancellation fee is equal to amount I had to pay for the order itself.

UberEats Please get back to me and know that I want my money back because I don't accept what you just did. I don't know how long does the investigation on the account takes place. Responses on the app are vague as to how are you going to resolve this. I am a very unhappy customer. Truly disappointing experience. The fact that I can't even get a number to call for poor customer service, shows that, you are not invested in our concerns and usability of the app. I want to put zero on rating!