Ubereats refusing with my refund with rude agents.

On the 15 June 2023 I ordered a meal via uber eats at olievenhoutbosch chicken licken order no. CF475 this order was canceled with the reasons from the shop that I don't know and I never get my refund. I used help menu to report I never got the respond. I called the customer service which I was not helped. Arrogant Ossama Ely kept saying I should go back to menu help to report. I've explained to him I already sent so many emails with no response. Please pay back money as you didn't deliver.