UberEats refuses to take responsibility and do refunds for driver errors

I placed an order with uber eats and even paid for priority delivery. When I was notified that the driver is 1 minute away I went outside to wait. The driver went to the wrong address. After waiting for a few minutes I saw one missed call and a delivery notification from uber. I contacted uber eats and tried to get through to the driver, but could not. I contacted uber eats and was told that the driver waited for 8 minutes outside my house and tried to contact me so left the food outside my gate. I went to check outside my gate and all my neighbors and there was no food. I then checked where he delivered the food and it was showing a place far away from my house on the map. He had obviously went to an address way off from mine, although on my road, it was far away from my house. Uber is refusing to refund me, and this was a large order. This is the second time uber eats has ****** from me. Last year they took money off my credit card for an order I did not place and refused to refund me. It was a small order so I left it. But this time it’s quite a lot of money. How is this allowed???!