Ubereats refuses to refund yet no food delivered!!

I would rate no stars if i could. I have ordered on uber eats on 26/08/2021 i never recieved my orders yet i was charged from my account. This is the second time this happend the first time i was reimbursed on an amount less than R100 now i have been told even after logging my incident with them about my second order almost R200. The response was the team would get back to me. days later i log it again after so many submissions to them they told me sorry the merchant already received the funds. Now my question is how is a merchant taking funds when they never delivered on a service?! How am i paying for something i never recieved?! Why is it that the issue was not made aware of the minute the uber driver didnt deliver. So where did the food go? Who recieved it? And why should i be struggling since last month to get a refund. If this is not going to be taken seriously i will just take it further with uber eats and use all my screen shots and receipts as proof that they do not care about their customers except for them making money at the end of the day!! Since then i continued using Mr D as they far more reliable than uber eats. I am disappointed and disgusted with the poor service will never recommend anyone to use this pathetic service even if its their last option.