UBEREats refuse to refund for an order that NEVER arrived !!!!

On 19 March 2024 at approximately 23H30 I placed an order through UBEREats for a meal from Sbu Fusion Lab which cost approximately R190 (including delivery). Two (2) minutes later, I received a message indicating that my order had been completed before time. I then used the In-app customer help function to complain that I had not received any order. Initially, the UBEREats app indicated that the delivery person was still looking for me and that I should wait for atleast 15 minutes. This was despite the fact that the said order was supposedly completed with 2 minus, which entails order acceptance, order preparation, order pick up and delivery all happened within 2 minutes. After 15 minutes, I then sent them a complaint through their HELP function from within the UBEREats App. I received a message saying that I could not be refunded because it indicated that the order had been completed. I repeatedly sent them a message querying this wrong verdict. However, UBEREats has since ignored all my messages.

I require my refund of R190 because the said order never arrived and I have all the details to prove this.