UberEats Randburg "Eats" your Rocomamas and KFC food instead of delivering it.

Yesterday I ordered Rocomamas through UberEats. I was waiting at my gate, as the app said the driver had arrived. He had not arrived: there was no-one but me there. I called, left messages, called, left messages: 8 calls in total: unanswered. Two messages left: ignored. No answer, no response to the messages. Then I get a message that my food was delivered, with a photo of some random spot which looks nothing like the delivery address: and it was certainly not taken where I was standing, because it was just me there. The driver's name is Amisi, who is a "top-rated courier". I want to know where is my delivery from this "top-rated courier". I certainly do not have the delivery. I do not know where the photo was taken, but it certainly was not taken at the delivery address where I was standing. What do you call it when you pay for something and you do not receive the item you paid for? And said item was succesfully handed over by the restaurant to the delivery driver who did not deliver it to you? There's a word for it... Just by the way - this is the 2nd time this has happened: the first time was with KFC. This is the first time I am complaining about it on this forum. So yeah, unless you want to pay for food that is eaten by someone else, do not use UberEats in the Randburg area.