UberEats poor support for delivery drivers

I'm very concerned about the training and treatment of the delivery drivers in South Africa. There has been a pattern of highly stressed out delivery agents. Who honestly can not speak or understand English enough to communicate directions/ meeting points/ queries through the messaging system. We constantly experience delays (one that was even into an hour from a location only 10min away), cold food, incorrect side orders and food that has spilt out.

I don't think that its the fault of the delivery drivers; last week our driver had had an accident on his s****** and he didn't seem to have any support from the app... or couldn't speak English well enough / know how use the app properly to communicate the issue. He arrived completely traumatized with all our food order inedible and fallen out. He couldn't understand a word of English and we lost him in our complex for an additional 15 mins. All he could say was "Sorry, sorry, sorry!". We tried to find out if he was okay or needed help or for us to take him to the hospital, have a look at his S****** etc- but he seemed to be in a blind panic to rush away as though he was in trouble.

I really hope that he is okay. I feel awful that someone has to go through such an appalling ordeal to bring me food.

UberEats please be more responsible towards your delivery drivers. Make sure that they can speak enough English and navigate your app well enough to avoid stressful and dangerous situations. Give them proper training and try monitor the insurance status of your drivers/ if they own their own vehicles etc. This young man seemed very afraid of answering to 'someone' for the accident that he had on the S******. I hope that they don't work at their own risk should they be injured on the Job.

I think that you should be doing better by them and by your customers.