UberEATS poor poor very bad service

I placed an order with kfc meadowlands BP via the UberEATS app and I struggled to get my order,I've waited three hours and eventually had to pay someone to take me there to fetch it. This sort of service is very very bad and I'm not happy. I wanna be reimbursed and I don't advise anyone to use this app. I couldn't track my order nor call the restaurant? Very very bad service