Ubereats poor customer service

I was charged twice on my account for 1 order on the 2nd of October 2021. I reached out to Ubereats support the first time I was told it's a hold on my account and it will be returned into my account. Yesterday it went from pending to a actually charge and I reached out once again to ubereats support, they gave me the same scripted response even though I had supp**** all evidence to them. It is clear now to me that they have no intention on returning the incorrect charges which is completely unacceptable!!!!!!!!