UberEats playing their customers.

Order number: #195A9 I ordered a couple times and never had such an issue before but i blame their delivery partners for not following through with the policies. Delivery Driver name Enock set my order as delivered but he did not once try to contact me or try communicating me in any way possible, made me stand in the rain for around 30 minutes and no sign of the driver onsite or at delivery address location. According to them the driver 'followed policies' and showed a picture of ordered products delivered, but the funny part of this is that the picture shows the products are on the ground, but no evidence of where on the ground the order was taken. No proof of it being delivered/dropped infront of the door as the background in the picture is just the floor of road wherever he took the picture. When i try to contact driver through ubereats app as third party option being transferred through to driver, i get to a voice operator that says "this number does not exist".

When i stated this process through UberEats "Get Help" option under 'Order never arrived', This was their response: "Sorry to hear about your experience, but this order is not eligible for a refund. We looked into this and can confirm that the delivery partner followed our policy. They tried to contact you through your phone number ending in 3186 and also waited at your building premises for 16. Thank you for understanding."

May your Delivery partner's enjoy my hard earned cash i used to order the products as you are probably not looking right after your employees, just note you have lost another valuable customer.

Thank you for the disappointment.

Ill move on to Mr D that's more trustworthy.