UberEats Partner unpaid: sales of September 2024 to May 2025

We are an UberEats partner via the Imbizo Shisanyama restaurant, we have experienced gross delays in receiving our share of revenues for sales that incurred covering the period of 20 September 2024 to 5 May 2025.

We have been back & forth with UberEats via e-mail correspondences since the 30th of April 2025, we have written over 15 pages of e-mails to them to give this matter a priority; to date we have not received our payment for the share of revenue.

We physically went to their offices (first on the 15th, then again on the 21st of May) to attempt to see if there was any living person to assist with this matter face-to-face, we were turned away by security informing us UberEats only assists via e-mail correspondences.

The latest is that the amount due to us reflected as payable on the 15th of June 2025, then when we checked on the 17th of June 2025 whether it was paid out it then reflected it would be paid out on the 22nd of June 2025. Today is the 23rd and it is now reflecting it will be paid out on the 29th of June 2025.

We are frustrated by the disregard being shown to a partner-business by UberEats. We are more so frustrated by the fact that they do not have any internal escalating measures for a frustrated partner-restaurant; starting a query on the 30th of April 2025 and have it remain unresolved on the 23rd of June 2025 reflects an aggregator partner that simply does not care about its business counterparties.