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Megan M

1 reviews | Active since Jan 2021

10 May 2021, 22:28

Ubereats overcharge and voucher app****

Hello I placed an order on Ubereats on April the 6th 2021, they had a spe ial at Simply Asia restaurant with their 514 being R51.40 I ordered 3 and then used a R50 discount voucher which deducted and I Checked out with the amount showing R116 to be paid including delivery.

I was then sent a receipt showing R167 and then told that my account is in arrears when I immediately contacted the store and the Uber driver to tell them I would not accept this order as the amount shown was incorrect.

The Uber driver then said I should pay him the amount showed and then Uber will correct it. To my dismay a few minutes later I got a receipt showing R167. Now I've been in contact with the support team via email and messenger and I am getting no constructive help at all.

The more I try to explain the situation the more they tell me I can't place a new order because my account is in arrears which I am not trying to place another order.

I've now spoken to 4 different individuals with no help whatsoever.

They are pathetic and their customer service is non existent. I've spoken to Facebook page 6th May- 11:49am Facebook Messenger 12:38pm, Uber eats reply 1:15pm Friday 12:40pm no response Then I emailed: Qandeel on 6th May Kazim 9th May AS 10th May Mt 10th May I am not paying for your mess get your stuff together or close your company because you are really ridiculous now.

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