JA
John A

1 reviews | Active since Jul 2011

12 Mar 2021, 17:58

UberEats overbilled me by over R100 then refused to refund me, now I'll see them in Small Claims Court over the entire bill.. not just the discrepancy

I was tempted with a special discount price for some otherwise heavily priced gourmet burgers from The Fussy Vegan in Blairgowrie, their normal price was R130 but the UberEats app offered it to me for R108. So I ordered two with side orders of saucy fries. I also had a R50 discount coupon attached to this transaction.

It was delivered with one of the saucy fries missing, so two Spicy Jalapeno burgers and one saucy fries.. and they had billed me R180 a burger with no discount coupon reflected whatsoever.

I reported it immediately via the app, then canceled the tip.. I ate my meal and waited for a response to my "ticket" which, of course, never arrived. I then went to the website to report it again.. and when they eventually got back to me they told me that too much time had passed and they were unwilling to refund me. <they then closed the ticket so I was unable to continue that email conversation>

I then approached them on Twitter and their Twitter support did the same thing, they refuse to refund me the money that they ****** from me which amounts to R106

So my first order of business is to retrieve the cost of the entire bill from them in Small Claims Court, just as soon as is safe to do so. They seem to think that I won't be bothered but I've been self-quarantiened for exactly a year now and I would celebrate the opportunity to use public spaces with my fellow citizens again. Nothing would be more normal for me, it's obviously not about the money. I'll see you in court over this UberEats.

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