UberEats Order Never Delivered, No Refund, and Poor Customer Service

Complaint:

I am extremely disappointed with the service I received from UberEats on [30Oct2024_201238]. Despite paying R150, I never received my order, and to make matters worse, the driver claimed to have called me, which is false (I have no missed calls or records of any call).

The driver submitted that the food was delivered, which is unacceptable. When I reported the issue to UberEats customer service, I was shocked to be told that the driver did everything right. This response suggests that UberEats does not prioritize ensuring food is delivered to customers.

To date, I have not received:

1. My order (R156.60) 2. A refund 3. Any explanation regarding the whereabouts of the undelivered food

It's concerning that UberEats seems to dismiss customer concerns and side with drivers without investigating properly. As a customer, I expect:

1. Accurate delivery 2. Transparent communication 3. Effective resolution of issues

Resolution Desired:

1. Full refund of R156.60 2. Investigation into the driver's actions 3. Assurance that measures will be taken to prevent similar incidents

Order Details:

- Order Number: [30Oct2024_201238] - Date: 30 October 2024 - Restaurant: Rosebank Wimpy - Total Amount: R156.60

Contact Information:

- Name: Karabo - Email: *** - Phone Number: ***

Please assist me in resolving this issue.