UberEats non-existing customer service

Worst experience with UberEats, I would not recommend them to anyone! I ordered food from a restaurant that is 1.4km from my house. It took more than an hour before the driver “arrived” at my complex. The first update I received after the food was collected, was that my delivery was being shared with another close delivery (that was in the opposite direction from my home and the restaurant!?). I did not agree to this nor was I informed of this before hand. The worst part was that the other persons delivery was done first which meant we would receive cold food. I did not want to complain because we were very hungry and the delivery was already in progress. I checked for updates every few seconds to ensure I collect the food immediately when the driver arrives. When the driver reflected as close by on the app, I went outside and waited by the gate. After waiting for very long, I went back inside as I thought the driver might be lost. When I eventually received an update from the driver, it was a photo of my food outside the gate on the floor and a statement that he tried to contact but could not get hold of me on my cellphone. There were no missed calls reflecting on my phone, no other updates on the app besides the photo and he also didn’t ring the gate intercom, which is also linked to 2 other numbers to contact if he is claiming that he couldn’t get hold of me. I tried to contact the driver via the app but he didn’t answer and the update changed to delivered within a few seconds from receiving the photo. I ran to the gate due to the food being outside on the ground but there was nothing when I got there. I tried to get hold of the driver via the app numerous times without success. Their customer service is also basically non existent, I sent multiple help messages and called their customer care line but nobody assisted me. No relevant feedback was received, in fact one of the messages basically blamed me for this incident. No proper resolution was provided besides a refund. I also couldn’t reorder due to the restaurant being offline at that time as it was already late. So we were without food and I didn’t receive any assistance. I also don’t see how it is acceptable for food to be left outside in the cold on the floor, it is unhygienic and we are also currently dealing with COVID. This is ridiculous and unacceptable. I will never make use or support Uber and UberEats again. I would like to thank Mr D for always delivering on time, providing proper updates as well as their amazing customer service when you have a query.