UberEats Non Delivery

Uber Eats do not take responsibility for their drivers and their dishonesty. This is now the second time that the order that I placed on UberEats has not been delivered and UberEats refuses to refund me. I placed the order and informed the driver of the correct address via the app, since the GPS on the drivers side takes them to the block behind us. I provided them with the address, company name and directions to the office. The driver still did not follow it. I messaged him through out the time, explaining how to get to the office, even to the extent of standing outside my office block waiting for him. He never arrived. After 8mins a picture was sent on the app indicating the food was delivered. The picture shows the food placed on the seat of the bike and no evidence that it was delivered to the correct address. After dealing with driver and the non delivery I contacted UberEats to inform them of the issue and non-delivery. I had screenshots of my conversation with the driver indicating that I was in communication with him and have been informing him that he is at the incorrect address, however UberEats refuses to refund me, indicating that the driver arrived and waited the 8mins and then delivered the food, even though it was at the incorrect address. UberEats informed me that notifications should be turned on for arrival of my food, which it is, because I was in communication with the driver, 'Mr Big Boy Powerflite'. UberEats are unhelpful and refuse to provide a refund, just indicating it's their 8min policy, which is not applicable since the driver is at the wrong address. It is poor service from UberEats and ******* of their customers.