UberEats needs to provide training to their drivers

Be careful of UberEats delivery service. A recent issue regarding the delivery of my food order: This is the second time within a month that my order has been reported as delivered, but I have not received it. Despite the driver providing a close-up photograph as proof of delivery, the location was unclear, and my colleagues and I were unable to locate the parcel.

My building’s security team and I thoroughly checked the designated area, yet we were unable to find any sign of the delivery. I am disappointed that despite the clear instructions provided through the app to meet me at the door, these were disregarded, resulting in the loss of my order.

While I understand that delivery drivers often work under time pressure, I expect a standard of service where clear instructions are followed, and the parcel is handled with care. To compare, some local restaurants employ their own delivery teams who are courteous, take hygiene seriously, and reliably deliver directly to customers’ doors. This level of service is much appreciated, and I believe it sets a standard that UberEats should aim to achieve.

Given that I did not receive my order despite payment, I kindly request a full refund for this incident. I would also appreciate it if this matter could be escalated to a manager, as it is clear that my delivery was mishandled, and my subsequent complaint should be treated with the same level of care provided to other issues. I cannot accept this kind of service. My dogs food is not even put on a pavement. They think this is fine.

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