UberEats ****mers

Placed an order by my app and expecting to have my lunch from my hard earned money. the ubereats driver didn't arrive with my order. When l send messages he just reads and doesn't take any action even my call Not at all. Had to spend the whole day without eating. Have heard a lot of people saying the drivers do this on purpose such that they can have your meal as it will be paid already on the app.