UberEats Letting the Driver's get away with THEFT

I am writing to formally lodge a complaint regarding a recent order through Uber Eats that unfortunately was not delivered, despite the app indicating otherwise.

On 18 June 2024, I placed an order with Uber Eats for food totaling R1600. Regrettably, the delivery never reached me, and to my dismay, the Uber Eats app incorrectly stated that the delivery had been completed.

I waited at the delivery address throughout the expected time window and received no contact attempts from the driver. No messages were sent through the Uber Eats app either. The delivery instructions were clear and included all necessary information.

I immediately contacted Uber Eats support upon noticing the issue, yet I was informed that the delivery was marked as completed in their system and that they cannot issue a refund. This response is deeply disappointing and concerning, as it suggests that drivers could potentially get away with such actions without consequences.

I kindly request a thorough investigation into this matter and a refund of R1600 for the undelivered order. It is unfair and unacceptable to charge customers for services that were not rendered and to disregard their valid claims.

Please let me know how you intend to resolve this issue promptly. I look forward to your prompt response and a resolution to this unfortunate incident.

Thank you for your attention to this matter.