UberEats KFC Delivery completeley bad service and support

5th May 2022

I ordered KFC on the uber eats app and the meal was picked up from KFC Wavery, the app showed that the driver was on his way but after an hour the driver was still not there, I drove there seeing as we live a few blocks away but could find the driver between all the other delivery motobikes.

When I arrived home the driver stopped there, this an additional 15min later,he told me that his motorbike broke and he could not deliver. I took the food in seeing as we have waited so long everyone wasreally hungry.

After opening the bag I saw the Mash was all over inside the bag because the container was damaged, I took a photo and added a complaint on the uber eats app. I could also feel and taste that the food was cold and this was unpleasent to say the very least.

I then added to the complaint about the cold food.

7th May 2022

I received your feedback on the matter:

"We’re sorry to hear your order arrived in poor condition, and understand this must have been frustrating. I’ve gone ahead and processed a refund of ZAR 22.9 for the affected items, which will return to your account within the next 3-5 business days. If this situation happens again, please note that for a request regarding an order or an item damaged, we need a clear photo of the damage. Thanks for your understanding, and for taking the time to let us know."

22.9 compensation is not acceptable! The Mash was about R40 and the food was cold and very unpleasent, the reason I am saying this is because the food arrived an hour and 15 minutes late, the driver's s****** broke and he was standing at the Kfc in waverly, he did'nt message us to say that he could not deliver, we drove there to look for him but could'nt find him. After we arrived home the driver stopped there with the Damaged, Cold food which was a very upsetting and unpleasent experience and I feel that the compensation is too little for what was payed for the complete meal and also the experience.