UberEats is a Syndicate

I am extremely disgusted and disappointed in the service and lack of assistance I received from UberEats. I am a first time user as I usually utilize the service of Mr Delivery (they are great I might add), UberEats was a recommendation that a friend herself regrets as she sang their praises. On 28 February 2025 I placed an order for sushi and was informed by the driver that he's bike had broken down. He then went on to advise that another driver is coming to collect from him. He then ended the trip and was never to be seen or heard from again ***EN is his name). A R250 later and no food received I called the contact center, absolutely USELESS to say the least, unprofessional! I am sure that UberEats has the details of their drivers and are suppose to follow up with them in instances like this, however in this case the service consultant just informed me someone would contact me. It is 5 days later and still NO CONTACT! NO FOOD! NO SERVICE DELIVERY what so ever! The decent thing to do as a service provider is to provide feedback and have empathy for the people that are being ****med by drivers employed by UberEats!