UberEats is a ripoff.

I placed an order on UberEats Chicken licken Rosebank - waited over an hour for my order to be delivered and in that time I tried communicating to the the driver but he didn't even bother to respond. I sent over 5 messages to him and he didn't respond to not one of them. After the long wait i receive a pop up message saying enjoy your meal and my money was deducted from my account. As soon as i saw that i tried calling the driver twice and he did not even answer my calls. What is frustrating about this is the fact that UberEats does not have a contact center number that can be used so they can follow up with the driver or reverse my money immediately. I have to wait for how long i don't even know. Customer service is poor and sluggish. how do i get the payment reversed??? I will never use UberEats again because of poor communication methods when customers needs them most. Please get responsible drivers that a not *****'s. What process does one go through in order to become a TRUSTED driver?????...... Driver is gone with my food and UberEats has my money????????