UBEREATS IS A **** - REFUND ME PLEASE!!!!!

ORDER KFC FROM WITH UBEREATS ON THE 18TH OCT FOR R195.60 AND I WAS CHARGED DOUBLE THE AMOUNT. CANNOT GET THROUGH TO THEM TELEPHONICALLY, THEY SAY I MUST RESOLVE IT VIA APP AS THEY ONLY ASSIST MERCHANTS TELEPHONICALLY. BEEN GOING FROM PILLAR TO POST AND I WANT MY REFUND !!!