UberEats is a ****

Ordered a meal at Braai block Comaro crossing. The order never arrived and I was hosting. The driver Patrick Kilinda claimed he was lost and switched off his phone. My order was then marked as delivered. Uber eats recons I’m not liable for a refund…. They are such a **** and I have lost such a lot of money. They need to be stopped from this. They can’t keep reaping off customers like that . I need my money