UberEats is a big ****

Even that one star, they don’t deserve it!! They don’t have a customer service number for a reason! This is not my first encounter facing the same problem. The delivery person Albert, had been at the same location for over 30mins after picking up my order. I tried getting help from the Ubereats in-app support because the delivery person wasn’t responding to my messages nor answering my calls. Instead of offering a solution, the chat agent Abashi12 just dismissed my query by telling me to wait for the order. I explained that I had been waiting for over 30 minutes now, but he/she said I should keep waiting and I asked for cancellation of the order because I already knew that I won’t receive. Like I said, this is not the first time this happened. I was then told if the order gets cancelled I will be charged, though I didn’t receive the order. I asked how is that even possible, I even told them that we’ve been on a chat for some time now but they can also see the delivery person isn’t moving. That was disregarded and I was told to wait AGAIN. As I was typing, the chat ended. I try to reconnect it, as I’m writing this, till now I’m on hold and waiting for an agent for over 15 minutes. I have all the screenshots. Once this is resolved. I’m taking my complaint further. I’m really tired of UberEats *****ing me over. I’ve had enough