UberEats is a **** and they supporting the drivers after they fail to deliver

Clearly Uber eats is becoming a ****. On the 14th of March 2025, I ordered food at KFC Dobsonville via UberEats. I kept track of the driver and when he was 2 minutes away, I decided to go wait at the gate, but to my surprise he still never got to the delivery address. I received a call from an 087 number and when I answered they hung up, I then assumed its the driver, I called the number back but it did not go through, I then called the driver on the number that was provided on the app, many times I called, it kept on ringing but no one answered. Few seconds later I saw a pic on the app claiming that he delivered which was a plain lie.

I decided to call KFC directly and they told me the order was still with driver and was never returned. I tried to get help on the app, but there was no option for me to report the matter, even the receipt was not available. I called back at KFC, they gave me the support number, however, when I called via voice call and also via whatsapp, I was told they do not deal with customer complaints.

I managed to get the ubereats customer services number, but for some reason they did not recognize my number. I took it to twitter to get help, but they kept sending an automated response saying that the delivery person tried to contact me and that they would leave the order on a secure location and that it is my responsibility to fetch it after it has been dropped off.

I asked them so many times where was the secure location where the order was dropped off so I can go to get it but they kept sending the same automated response as if I am a fool. The following day on Saturday, I went to KFC with the hope that driver finally left it there, however, they told me drivers never returns food, I tried to contact uber eats but still did not get helped. I contacted the ubereat support and the lady I spoke to promised to escalate the matter for me. After a while I received the order receipt on my email and only then I was able to raise my complaint via the link on the mail.

I wrote everything that happened and the response was that they are dealing with the matter and that they have received the complaint so they would close the one I raised to be able to deal with it in a single message chain

Till today I have not received any help. I went on the app again on 19 March to check, my message and their response was still there, It asked me if there was something else I then chose the yes option and asked when will I be refunded, but they frustrated me even worse and responded with the same automated response that was sent on twitter.