UberEats has no regard for its customers - Poor Communication System

On the 21/07/2020, my brother placed an order on my behalf using his UberEats account however the UbeEats driver delivered the order at the wrong address. A query was immediately logged on the UberEats app but my brother received what seemed to be an automated email stating that the our was made 48hours ago and therefore a refund could not be made, which was completely wrong and incorrect.

I then took to twitter and sent a direct message to the uber support account to raise this query and there was no response whatsoever, I then wrote a public thread on which I tagged the UberEats account with pictures of the receipt showing the different address in question to further raise this issue but there was still no response from UberEats.

This is poor customer service from UberEats and it goes to show that they have no regard for their customers as it has now been over 2 days without any sort of communication from this company.

The company has not established an effective communication system between itself, customers and affiliates, I have went to the store at which the order was placed and it was shocking to find out that the store did not have the driver's contacts.

I will delete both my accounts with Uber & UberEats and I will not recommend its services to anyone due to this poor customer experience.