Ubereats - failing to deliver on their promotional deals

I have always been a huge fan of Ubereats. Until my last two orders i have placed with them I have recieved terrible support or assistance. I placed an order with the buy 1 get one free promotion. On my checkout , the money ran off my account and when I received my order i didn't receive my free meals, I contacted the Manager Muhsin at kebaabish advised him about the fee meal not been received, he advised me Ubereats app did not apply the promotion to my order , I should contact them . So I contacted support, they advised me the the Kebaabish I ordered from didn't support the promotion, which was nonsense as my siblings ordered from the overport Kebaabish and their promotion got app****. I contacted the restaurant and they have confirmed they do have the promotion running, they were confused as to why my order didn't have the promotion app****. So I contacted support again , confirming the items I ordered were part of the buy one get one free promotion, they said the app may have not been updated maybe that's the reason the promotion didn't apply but they unable to assist me with my free meals.being delivered nor could they compensate but that thanked me for reporting the matter.

Second order i placed recently for the the purchase of spend R150 rands and receive free wings So I purchased from Smith Street KFC , I place an order for streetwise 5 and 2x4 zinger wings 2 quantities of those wings , you had to add the free wings to your cart and it deducts at checkout. So I did, the promotion app**** ,and all was well, when my food got delivered I had my 2 x 4 Zinger wings missing from my order. So I contscyed support the same time, they sent me an option to get my 2x 4 Zinger wings refunded , consultant named Alice sent me a receipt showing me the amount would be refunded So I followed up with the refund and support advises me that they can't do anything about as I needed to report it 48hours within my delivery, and they unfortunately can't do anything . I rep**** showing them I reported it and screenshot the receipt sent to Me by Ubereats showing me I would be refunded, once again support sends me a response unfortunately they can't do anything about it or refund me because I needed to report it within 48 hours of delivery.

With recent events , Ubereats have been tempting customers to purchase the promotions they running and have been robbing me with not delivering of these promotions,this experience happened consecutively . Please be extra vigilant when ordering from Ubereats as they have been taking our money's and not keeping upto their promotional deals