Ubereats

Uber Eats Order Marked as Delivered but Never Received

I am extremely disappointed with the service I received from Uber Eats regarding a recent pizza order that was never delivered to me.

After placing my order, my phone battery unfortunately died, causing me to miss the driver’s call. Once my phone was charged, I immediately attempted to contact the driver multiple times, but he did not answer any of my calls. I then contacted the restaurant directly (akhalz Mayfair), and they advised me to contact Uber Eats as the order was already marked as delivered on their system.

When I contacted Uber Eats support, I was informed that the driver(Michael) had successfully delivered the order and they sent me a delivery photo as proof. However, the photo clearly shows the pizza left unattended on the pavement/outside by the gate instead of being handed to me or placed in a secure location or returned to the restaurant. When I checked outside, there was no pizza there.

I requested either a refund or a reorder, as I never received the food I paid for, but Uber Eats advised that I am not eligible for a refund. I find this unacceptable. Leaving food unattended on a pavement cannot reasonably be considered a successful delivery.

Customers should not be expected to pay for orders they never received due to poor delivery practices. I would appreciate Uber Eats reviewing this matter properly and providing a fair resolution.