UberEats eat your money and your food!!

Probably the biggest **** ever! Ordered food from KFC Wilrogate thru UberEats app for R356. 70 on order #730AB. The driver Madaliso sent a photo of where he left the food on the driveway (as the response on the app we received was, he waited 9 mins then left the food) then sent a pic to us. We went outside immediately but found nothing! Complained twice on the app only to receive an answer that there is no refund as they followed protocol! We then contacted the number *** and spoke to a "Shaun" wo assisted and promised that he has sent a request to refund the amount. 4 days later nothing! Phoned this number again, first someone with an american accent answered and i spent 20mins to explain, then put me thru to correct dept, indian accent, same time to explain again and tell my whole story for 3rd time, only to be told its the wrong dept, she will firward to correct dept. So far spent more than 1 hour on the phone only to be told that the customer service dept needs to resolve this, but we are not allowed to contact them!!!! Please if anyone had a simi**** experience, plse tell, but stay far away from UberEats!