Ubereats Drivers *****ing food

I placed an order on the @UberEats app on 18 August 2024. I tracked the driver as he came to my place. I told him to dial 28 at the gate and I would open for him. The driver sent me a message saying he had arrived and that he was in my complex which was strange as I had not opened. I asked where he was as I could not find him, he said he was in my complex however I did not see him. I asked him what unit number he was at and he completed the order without delivering to me. I tried to call the driver multiple times through the app but the call failed. All I was left with was a picture of the food on the ground taken via the app by the driver, yet the food was nowhere to be found. I immediately sought help on the Uber app and over an hour later the response was that the driver had followed the policy therefore I was ineligible for a refund. They told me to keep my notifications on next time. I explained that I had been in communication with the driver the entire time but @UberEats gave me the same response and moved on. I am so upset. I will never use Uber eats again. The drivers are clearly *****ing our food and Uber does not even care. This app is a waste of time and hard earned money