UberEats drivers are ****mers

I have never been this disappointed with uberEats never imagined I would loose money over this company. Yesterday i ordered food from KFC around 5pm. The whole time I had my phone with me tracking my order. As soon as I got a notification that the driver is on the way I went to wait for him at my gate. Mind you this was not my first order with them and I was quiet happy with overall service delivery I got from them. Back to yesterday, the driver calls me and when i answer my phone the call cuts. I never spoke to him at all on every call he made because they we're all cutting. Now I'm trying to get my refund and logged a request on uberEats app and the response I got was jaw dropping. This people are saying their driver followed their policy by calling me and it doesn't matter whether the driver spoke to me or not but the important part is that he made an attempt to call me. I tried to call back his number but the call went through to their customer service automated machine so the big question here is how the flipping he'll was I supposed to get hold this stupid driver? Now uberEats has a nerve to tell me the driver left my order at the gate and they send me a picture taken by the driver with the order still in his bag. I was at my gate the whole time so how did I miss him? And they tell me the driver was waiting 10min for me but I never spend 5 seconds on the phone with him. What this driver did was intentional and they are very comfortable with getting free food. I want my money back because your policy has got nothing to do with me. And what ****es me off is that the last time I had a similar situation with uberEats and the delivery guy was taking trips and more orders with my food in his bag since he couldn't connect with me but at least I managed to go to Mc Donalds and got my order.