UBEREATS DRIVER STOLE MY FOOD - I WANT MY MONEY BACK

I processed an order on the App at 18:00 and the restaurant I ordered from advised that the order would arrive at 19:00. I did not mind waiting as I had to bath the kids and prepare them for dinner. A few minutes later, the app updated and said the order would arrive at 19:30. I didn't have a choice but wait and kept tracking the order. The driver named: Khomisane picked up the order and on her way to make the delivery - the App suddenly changed from tracking to delivered.

I immediately notified the restaurant and tried to contact the driver using the App... the restaurant advised they would contact me back in 5min while the driver pretended she couldn't hear me and hung up. The only conclusion is that the order was ****** by the driver.

I raised the concern with UberEats and nothing has been done to contact the driver and get to the bottom of where my order is while I'm now having to send my two kids to bed on noodles because it's too late to go out to the shops top get them bread.

What I find shocking is that UberEats can't track our orders which means drivers can literally ***** our orders without any consequences.

Firstly, I want my money back as the order never arrived. Secondly, I would like to caution other users of the app on this as it seems there's repercussions for this blatant act of theft.

Khomisani, UBER DRIVER, I hope you get stomach cramps from the food you stole - I'm burning mpepho for you as I type this.